How Emotional Intelligence Turned My Failing Team Into Million-Dollar Performers
Back in 2020, I was managing least successful sales team in the communications business. Monthly targets? Never achieved. Group dynamics? Absolutely abysmal.
That’s when I learned about something that completely transformed the entire situation. It wasn’t new technology. Not extra certifications. EQ development.
Could seem unrealistic? Stick with me.
The Disaster We Were Facing
Imagine: eight highly qualified account managers with impressive backgrounds. Academic achievements. Industry experience. All the elements that should create excellent results.
However, we had:
– Monthly missed targets of substantial margins
– Customer dissatisfaction rising every month
– Staff avoiding each other
– Sick leave at unprecedented rates
The worst part? Leadership kept providing extra resources at the problem. Sales methodology. Professional development. Zero impact.
Then I realised a crucial truth: we didn’t have knowledge gaps. We had emotional intelligence challenges.
The Results Speak For Themselves
After 6 months of introducing people skills training:
Revenue Improvement: 47% improvement in regular revenue
Client Satisfaction: Client issues decreased by 68%. Satisfied customers increased dramatically.
Team Dynamics: Sick leave reduced by 43%. Collective working got better significantly.
Individual Performance: Most of eight team members achieved their yearly goals for the initially in three years.
But, biggest improvement was cultural. People started assisting their colleagues. Sharing prospects. Collaborating on difficult accounts.
The Bottom Line
EQ changed more than our collective achievement. It improved personal prospects.
Several team individuals have now been moved up to executive management positions. A couple have begun their own thriving professional services. Each person attributes their achievement partly to emotional intelligence enhancement.
Key insight? Hard capabilities create opportunities. EQ determines how successfully you achieve.
It’s the difference between typical achievement and outstanding performance.
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