How Emotional Intelligence Turned My Failing Team Into Million-Dollar Performers
Not that long ago, I was running most dysfunctional department in a major communications business. Revenue goals? Never achieved. Group dynamics? Absolutely abysmal.
That’s when I discovered something that completely transformed the entire situation. Not better systems. Not extra certifications. Emotional intelligence.
Could seem unrealistic? Bear with me.
The Disaster We Were Facing
Picture this: eight highly qualified sales professionals with outstanding backgrounds. Professional certifications. Industry experience. All the elements that ought to ensure excellent results.
Instead, we had:
– Consistent poor performance of significant amounts
– Relationship problems growing consistently
– Staff barely speaking
– Time off at all-time highs
What really frustrated me? The bosses kept adding extra resources at the problem. Sales methodology. Professional development. No improvement.
Then I figured out something fundamental: we didn’t have knowledge gaps. We had emotional intelligence challenges.
The Results Speak For Themselves
After six months of starting people skills development:
Revenue Improvement: 47% growth in monthly sales
Client Satisfaction: Relationship problems fell by over two-thirds. Positive feedback increased markedly.
Team Dynamics: Absenteeism dropped by 43%. Group cooperation enhanced substantially.
Individual Performance: Seven of the team individuals reached their annual goals for the initially in three years.
But, biggest improvement was cultural. Team members commenced helping their colleagues. Offering prospects. Collaborating on complex opportunities.
The Bottom Line
Emotional intelligence revolutionised beyond our group results. It changed individual careers.
Several team members have now been advanced to senior leadership roles. Two have launched their own successful advisory practices. All attributes their achievement partly to EQ improvement.
Key insight? Technical skills create opportunities. People skills controls how far you advance.
This represents separation between typical achievement and exceptional outcomes.
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